“He obviously knows his industry pretty well and he’s very much a full-service telco man. He’s got a record and talks well about what he’s achieved.”
“From Accenture’s global perspective-and based on our work with companies in the Fortune Global 500, Telstra is undertaking an industry-defining transformation program. This is one of the most significant, comprehensive and customer-focused IT and business transformations ever undertaken, and that Accenture has been involved with…this is one of the most complex and comprehensive business transformations, spanning multiple product domains and supporting all network upgrades concurrently. Also; the program is not just about an integrated customer care and billing technology-it also supports the introduction of new, next-generation products, simplifying processes and improving the cultural approach of the organization.”
“The role we are normally asked to play sees us doing a lot of systems integration work, we do network work, we do a lot of strategy work, we do a lot of business work. But at Telstra we’re bringing all of that together and it’s unique.”
“Telstra’s transformation is unique in putting the customer at the absolute center of the business. While many carriers probe consumer needs with focus groups representing hundreds of consumers, Telstra started with direct input from almost a million customers. Telstra discovered what its customers really want and found critical clues to transforming itself. Telstra’s Market-Based-Management focuses on deep knowledge of customer needs, organizing around their needs and delivering to their needs. This required rethinking of the organization structure from a “products” organization to a company based on customer segments.”
Solomon D. (“Sol”) Trujillo is a global telecommunications, media, and cable industry executive born in Cheyenne, Wyoming in 1951. He has served as CEO of large-cap media-communications companies in the US, the EU, and Asia-Pacific regions. A digital pioneer and long a champion of high-speed broadband to stimulate productivity and advance innovation across all sectors of the economy, Sol is actively engaged in media-comms businesses in both developed and emerging markets, from China and South Asia to North America, Europe, Africa, and the Middle East. He sits on corporate boards in the US, EU, and China – including Target and Promerica Bank of Los Angeles, where he is vice chairman; China’s Silk Road Technologies, where he is chairman; and Weather Investments, headquartered in Rome with investments in Europe, the Middle East, and Africa.